Q & A
Frequently Asked Questions
Q&A
YES! We ship all across North America, Europe, and select other countries. If your country is not listed as a shipping option at checkout, that means we do not ship there.
NOTE: International orders can take over 10 weeks till delivery, due to customs. You are responsible for any VAT or customs fees. Always double check your address before submitting the order. We are not responsible for delays or losses caused by your postal system or customs. After it leaves the United States Postal System, the package arrival is the sole responsibility of the customer.
We do not have any additional tracking information besides what is available through your tracking number.
We do not guarantee package delivery when a forwarding proxy service is used. We reserve the right to cancel orders using package forwarding services/proxies, when the destination country is one we do not sell or ship to.
Unless otherwise clearly specified, we only sell items finished and ready to ship.
Unless there are rare factors like sickness or vacation, we ship within 1 to 3 business days.
To make a return, please contact us via the contact page, within 2 weeks of receiving your order. We will provide the address to ship the returned item(s) to.
Please add a note in your return package containing your name and order number. Upon receipt of the returned item(s) in brand new, unused condition, we will refund the amount you paid of the returned item(s), minus a 15% restocking fee.
What is your warranty?
If it is a manufacturing defect, we cover it, period.
If it is due to user error or expected wear and tear, we don’t.
We build our gear to be used, but some things like fabric goods are inherently easier to abuse than say an ax or a knife.
We are unable to accommodate custom orders, unfortunately.
We cannot take on custom mods, colors, or tweaks, as we must focus on bringing you the standard product line that you know and love!
I have a design I would like made. What do I do?
We are always open to product ideas and requests. We are usually working on a half dozen new ideas and thinking about many more.
If you want to submit your ideas with no expectation of anything in return for the idea, hit us up through the contact form. If you are looking for royalty/credit type partnerships, we are going to have to pass at this time.
Can I request an item in a different color?
We make gear in batches and cannot take custom requests for colors, but if you have a suggestion for a new color that you think there is a demand for, please give us a holler!
When will this color/product be back in stock?
We are probably already working on it! Sign up for the “Back In Stock” notifications and you will get an email notification when it is back in stock.
If you don’t see the product on any of the pages, it has likely been discontinued either permanently or temporarily. We have brought back discontinued products in the past due to customer demand, so don’t hesitate to drop us a line asking about it.
We sponsor a select few events per year, preferring events for doers who get out there and “get their hands dirty” in the world. If you want us to consider sponsoring your event, send us an email through our contact form. To be considered, this must include links to your website, social media pages related to the gathering, and some idea of the attendance.
Are you looking for ambassadors?
We are not looking for “ambassadors” at this time. We do like to help out and gift gear to folks who are already spreading the word of Tuff Possum Gear! The best way to get on our radar is to buy our gear at full price, use it a lot, post good pictures of that usage on Instagram, and tag us.
Unless otherwise specified, all of our products are all proudly Made In the USA by us or a trusted manufacturing partner.
Can’t Find Your Answer ?
At Tuff Possum Gear, we believe in providing personalized support to help you find the answers you need. By emailing, you can connect directly with our knowledgeable team, ready to assist with any questions or concerns you may have. Whether you need advice on gear, tips for your next adventure, or detailed product information, we’re here to ensure you have the guidance and information you need. Reach out today and let us help you navigate your outdoor pursuits with confidence.