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Q&A
Q: Do you ship internationally?
A. YES! We ship anywhere in the free world (excluding any countries known for counterfeiting). If your country is not listed please send us an email through our contact form.
NOTE: International orders can take over 10 weeks till delivery, due to customs. You are responsible for any VAT or customs fees. Always double check your address before submitting the order. We are not responsible for delays or losses caused by your postal system or customs.
We do not have any additional tracking information besides what is available through your tracking number.
We do not guarantee package delivery when a forwarding proxy service is used.
We reserve the right to cancel orders using package forwarding services/proxies, should the destination country be one we do not sell to.
Q: What is the lead time?
A: Unless otherwise clearly specified, we only sell items finished and ready to ship.
Q: When will my order ship?
A: We ship in 1 to 3 business days.
Q: How can I make a return?
A: To make a return, please contact us via the contact page, within 2 weeks of receiving your order. We will provide the address to ship the returned item(s) to.
Please add a note in your return package containing your name and order number. Upon receipt of the returned item(s) in brand new, unused condition, we will refund the amount you paid of the returned item(s), minus a 15% restocking fee.
Q: What is your warranty?
A: If it is a manufacturing defect, we cover it, period.
If it is due to user error or expected wear and tear, we don’t.
We build our gear to be used, but some things like fabric goods are inherently easier to abuse than say an ax or a knife. That all being said, if it is the users fault, but something easily repaired, give us a holler and we will see if we can work something out for a reasonable cost.
Q: Do you take custom orders?
A: We no longer take custom orders. Custom work is very expensive and we need to focus on developing and producing the quality products you have come to know and love.
Q: I have a design I would like made. What do I do?
A: We are always open to product ideas and requests. We are usually working on a half dozen new ideas and thinking about many more. If you want to submit your ideas with no expectation of anything in return, hit us up through the contact form.
Q: Can I request an item in a different color?
A: We make stuff in batches and often have minimums to meet. Please send an email through our contact form to let us know what color you are looking for.
Q: When will XYZ color be back in stock?
A: We are probably already working on it! Sign up for the “Back In Stock” notifications and you will get an email notification when it is back in stock. If you have further questions on this, send us an email through our contact form.
Q: Will you sponsor my event?
A: We sponsor a select few events per year, preferring events for doers who get out there and “get their hands dirty” in the world. If you want us to consider sponsoring your event, send us an email through our contact form. Include links to your social media/content for us to review.
Q: Are you looking for ambassadors?
A: We are not actively looking for ambassadors at this time. But we are always watching for someone that is the right fit. The best way to get on our radar is to use our gear hard, post good pictures of that usage on Instagram, and tag us.
Q: Where are your products made?
A: Unless otherwise specified, all of our products are all proudly Made In the USA by us or a trusted manufacturing partner.